The operator of the website (e-shop) is the company Ravenala Design s.r.o., Palárikova 17, 92101, Piešťany.
The supplier of goods and services offered in the e-shop is the company Ravenala Design s.r.o., Palárikova 17, 92101, Piešťany.
The buyer is any visitor to the e-shop who has placed an order through the e-shop. For the purposes of Act No. 102/2014 Coll., a consumer is understood to be a natural or legal person who does not purchase goods for the purpose of selling them to others, for business purposes, or for the performance of a profession or occupation.
The e-shop is a computer system located on the Internet with public access, which enables the ordering of goods or services.
Goods or services are all products published on the e-shop’s pages.
An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete filling out of the order form.
The buyer fully acknowledges electronic communication, primarily through the e-shop, email communication, as well as telephone communication.
Article II - Price
All listed prices for goods are final. VAT is included in the price.
The seller is bound by the price stated on the e-shop’s page at the time of purchase.
Article III - Order
An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete filling out of the order form. For the correct processing of the order, it is necessary to fill in the required information in the order and choose the delivery and payment options for the ordered goods or services.
By sending the order, the buyer agrees with the price of the ordered goods and services, and thus the order becomes binding for the consumer.
By confirming the order, the seller establishes a purchase contract, which can only be modified, canceled, or supplemented based on mutual agreement between the buyer and seller unless otherwise provided by law or another legal regulation.
After creating an order in the e-shop, an automatically generated email is sent to the buyer confirming the receipt of the order by the e-shop. This email does not constitute confirmation of goods in the sense of paragraph 3 of this article.
By sending the order, the buyer is obliged to pay the purchase price of the ordered goods.
Article IV - Payment Terms
The following payment methods are available for goods and services in the e-shop:
Cash on delivery (you pay directly to the courier or at the post office)
Card payment
A gift voucher represents a prepaid amount of money that the buyer can use for a purchase, provided there are sufficient prepaid funds available. The expiration date of the voucher is indicated on it. The minimum value of a gift voucher can be arranged with the buyer.
Additional charges for individual payment options are listed in Article VI of these general terms and conditions.
The seller may offer the buyer the following discounts:
A discount for registering in the e-shop,
A discount for a repeat purchase,
A discount based on a one-time discount coupon.
The provided discounts cannot be combined.
Article V - Delivery Terms
The seller is obliged to send the goods to the buyer within 30 days from the creation of the purchase contract, unless otherwise agreed or if a longer delivery period was specified for the goods.
If the goods are in stock, they are dispatched as soon as possible according to capacity.
If the order contains multiple goods and services, and some of them are not in stock, the buyer will be informed with options for partial deliveries.
The place of fulfillment is considered to be the location where the goods are delivered.
The seller delivers to the buyer via:
Postal service
Courier company
Article VI - Shipping, Packaging Fees, and Payment Options
Information on the amounts of shipping charges and fees for payment services can be found in the “Shipping and Payment Terms” section.
The seller and the buyer can agree on a different procedure than the standard (mentioned above) for the delivery of goods or services, as well as the prices for these services.
The seller may send the goods that are immediately available to the buyer and deliver the remaining part of the order later within the legal deadline, provided that the buyer will not be charged any additional postage fees beyond what was included in the order.
Article VII - Transfer of Ownership
Ownership transfers from the seller to the buyer only at the moment of full payment for the subject of the purchase contract.
For goods or services that are still under the ownership of the seller, the seller reserves the right, in the event of a complaint by the buyer, to handle the complaint only once the subject of the purchase contract has been fully paid for.
Article VIII - Cancellation of the Purchase Contract
The buyer has the right to cancel the ordered goods or service within 2 hours of the creation of the purchase contract without a cancellation fee.
Article IX - Consumer's Right to Return Goods Without Stating a Reason and Consumer Information
According to Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises, and on Amendments and Supplements to Certain Acts (hereinafter referred to as the “Act”), under the provisions of § 7 and following, the consumer has the right to withdraw from the purchase contract within 14 calendar days from the day of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer also has the right to withdraw from the contract before the goods are delivered.
If the consumer wishes to exercise this right, a written withdrawal from the purchase contract must be personally delivered to the seller’s contact address no later than the last day of the specified period or handed over for postal delivery no later than the last day of the period to the address provided in the contact information. The consumer is obliged, after notifying of withdrawal from the contract, to send or personally deliver the subject of the contract from which they are withdrawing, along with all documentation – such as the original invoice, instructions, and any other documentation that was delivered with the goods, no later than 14 days from the date of withdrawal (§10, paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own records and send the goods as a registered and insured parcel. You can use the following form to withdraw from the contract: Withdrawal from the Purchase Contract, in which at least the data marked with an asterisk “*” must be filled in.
Do not send goods back using cash on delivery, such goods will not be accepted.
The e-shop operator will refund the payment for the goods/services, including delivery costs as per §9, paragraph 3 of Act No. 102/2014 Coll., as well as costs demonstrably incurred for ordering the goods, within 14 days from the date of receipt of the withdrawal notification, but is not obliged to refund the money before the goods are received or the consumer provides proof of sending the goods. This does not apply if the seller has proposed to collect the goods themselves.
The consumer bears the cost of returning the goods.
The right to withdraw from the contract does not apply to goods and services specified in §7, paragraph 6, letters a) to l) of Act No. 102/2014 Coll.
The consumer is responsible for any reduction in the value of the goods caused by usage beyond what is necessary to determine the functionality and characteristics of the goods.
Article X - Rights and Obligations of the Contracting Parties
The contracting parties are considered to be the seller and the buyer.
The buyer is obliged to:
Accept the ordered goods,
Pay the agreed price for the goods to the seller,
Check the integrity of the packaging and the goods themselves upon receipt.
The seller is obliged to:
Deliver the goods to the customer in the required quality, quantity, and at the agreed price,
Provide the customer with all necessary documents related to the goods, such as the invoice, warranty sheet, and instructions for use in the standardised Slovak language, either along with the goods or subsequently.
Article XI - Personal Data Protection
Personal data is processed in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, as amended.
The operator does not provide the buyer’s personal data to third parties, except to a shipping company for the delivery of goods or services, or to state authorities in the case of an inspection.
The operator collects the following personal data from the buyer: title, first name, last name, address, delivery address, telephone number, and email address.
The personal data you provide is processed for the proper handling of your order.
The operator is obliged to protect personal data from unauthorized access, as outlined in the security directive.
If the buyer has consented to the processing of personal data for marketing purposes during registration in the e-shop, they have agreed to receive primarily email messages to the contact email address, telephone calls, or addressed mail to the contact address.
The buyer can withdraw their consent at any time by sending a written Withdrawal of Consent for the Processing of Personal Data, after which the data will be immediately blocked or destroyed. From that point on, we will no longer use the personal data you provided for marketing purposes.
Article XII - Contractual Penalty
The seller reserves the right to impose a contractual penalty of €5 (five euros) on the buyer if a purchase contract was created, which the buyer did not cancel or withdraw from, and the buyer did not collect the goods from the carrier, resulting in the goods being returned to the seller, or if the buyer was requested by the seller to collect the goods and did not do so, thereby violating the provisions of Article X, point 2, letter a.
This contractual penalty includes shipping costs as well as other expenses incurred by the seller related to the non-fulfillment of the purchase contract.
Article XIII - Final Provisions
The seller reserves the right to change and supplement these general terms and conditions and the complaint policy without prior notice to the buyer. In the event of a change to the general terms and conditions or the complaint policy, the entire purchase process will be governed by the general terms and conditions that were valid at the time the order was placed by the buyer, and these terms are accessible on the seller’s website.
The complaint policy is an inseparable part of these general terms and conditions.
By submitting the order, the buyer confirms that they have read the general terms and conditions as well as the complaint policy and agrees to their contents.
These general terms and conditions and complaint policy are available for inspection by the buyer at the company’s headquarters and are also published on the e-shop’s website.
Any matters not specifically addressed in these general terms and conditions or their inseparable parts (attachments) are governed by the relevant provisions of, primarily, Act No. 40/1964 Coll., Act No. 250/2007 Coll., Act No. 102/2014 Coll., Act No. 122/2013 Coll., Act No. 22/2004 Coll., and Act No. 513/1991 Coll.
These general terms and conditions, including their inseparable parts, become valid and effective on October 1, 2024.
